Experimental Evaluation of Effectiveness of E-Government Websites
نویسنده
چکیده
Usability of the e-government website is a crucial factor that should be considered for improving effectiveness, efficiency and satisfaction in services to citizens. In this study the effectiveness of e-government website will be measured using usability testing approach. The aim of this study is to support the mission of the government Website by evaluating the existing design of government Web site. The results indicated that there is an urgent need to improve the usability of e-government website in order to be more effective for citizens. Keywords— e-government, usability test, tasks, effectiveness, success rate, performance metrics.
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